Return policy for online purchase
We have a 14 day Returns Policy from the date your items are delivered where Full Price items can be returned for a Refund / Exchange/ Store Credit. All items must be returned in their Original Form and with all tags attached.
Please noted purchase made during the Black Friday & Cyber Monday promotional period do not qualify for refund and can only be returned with exchange during 14 working days after parcel’s received.
If item is deemed faulty Origami Doll will offer to repair, replace or refund the value of item. Please note all items purchase on sale can only be returned with exchange or store credit. Items marked down more than 50% off are FINAL SALE and can not be returned unless deemed faulty. We do not accept return on Skin care, Jewellery or swimwear.
Return postage are at the responsibility of the customer. We highly recommend using a trackable delivery service as Origami Doll cannot be held responsible for lost items.
Please feel free to contact us directly regarding sizes or styling as we are more than happy to assist you with any questions.
The original shipping charges are non-refundable (including any free shipping order). We calculate base on how much is the freight cost including discount freight. Please noted each order may varied and please contact us if you have any questions.
Origami Doll will issue a full amount of store credit and will not charge any additional postage costs. Please Note this DOES NOT apply to any International Order.
STORE CREDIT issued are valid for 12 months from the date of issue and must be used in full and not redeemable for cash. It can be used In store or Online. Purchase made with Store Credit are FINAL SALE and strictly cannot be returned.
EXCHANGES are final and items exchanged strictly cannot be returned.
To initiate a Return, please email firstname.lastname@example.org with your name, order number and items you wish to return